Account & Login
Do I need an account to place an order?
No — you can check out as a guest.
However, creating a Zestecart account gives you extra benefits:
- Faster checkout next time
- Easy access to order status & history
- Early access to new products, special offers, and exclusive deals
Forgot your password?
No worries!
Click “Lost password?” on the login page and follow the steps to reset it in minutes.
Entered the wrong email address?
Contact our support team as soon as possible, and we’ll update it for you.
Please note: orders cannot be modified once placed, so double-check your details before checkout.
Payments & Security
Are there any exchange rates?
All orders are processed in USD.
If you’re using another currency, your bank will apply the current exchange rate at the time of payment.
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express (AMEX)
- PayPal
We do not accept checks, bank transfers, or cash on delivery.
Is my payment secure?
Absolutely 🔒
We use SSL encryption to protect your payment information. Your data is never stored on our servers.
Orders & Changes
Can I change or cancel my order?
Yes — but only if you contact us immediately after placing your order.
Once processed or shipped, orders cannot be changed or canceled.
Good news: no cancellation fee if canceled before shipment.
Shipping & Delivery
How do I enter my shipping address?
Please use English characters only to avoid delivery issues.
Example: replace special characters like “ç” → “c”.
Can I change my shipping address after ordering?
Unfortunately, no. Once processed or shipped, the address cannot be changed.
We recommend using a home address for reliable delivery.
When will my order arrive?
- Processing time: 1–3 business days
- Shipping time: depends on your selected method
You’ll receive a tracking email within 24 hours after dispatch.
How can I track my order?
Once shipped, you’ll receive a tracking number by email.
Tracking updates usually appear within 24 hours.
Promotions
Can I use more than one discount code?
Only one code per order, unless stated otherwise.
Order Issues
Missing items?
Contact us right away, and we’ll resolve it as quickly as possible.
Damaged or incorrect item?
Please contact us within 7 days of delivery, including:
- Your order number
- Clear photos of the issue
We’ll arrange a replacement or refund promptly.
Returns & Refunds
How do I return a product?
We want you to love your Zestecart experience 💙
If not, contact us within 90 days of delivery with:
- Your order number
- Reason for return
Items must be unused and in original packaging.
How long does the return process take?
Returns are processed within 14 business days after we receive your item.
When will I receive my refund?
Refunds are issued within 7–10 business days to your original payment method after processing.
If delayed, please check with your bank or card provider.
Additional Information
When are orders processed?
Orders are processed Monday–Friday (excluding holidays).
During peak periods, processing may take slightly longer.
Will I have to pay customs duties or taxes?
Prices are shown tax-free.
Depending on your country, customs fees or import taxes may apply and are the customer’s responsibility.